1. General Provisions
1.1 These terms and conditions ("Terms") define the rules, scope, and conditions of promotional discounts for customers of the e-commerce store handling orders in international markets.
1.2 These Terms apply to all promotional discounts organized by the store operator ("Operator") in markets where the currencies of payment are PLN, EUR, GBP, CZK, and SEK.
1.3 The Operator reserves the right to amend these Terms, with any changes communicated in accordance with the Operator’s communication policy.
Operator (Administrator) – BIOLABSHOP LIMITED, a body corporate registered under the laws of Hong Kong, having its registered office at SUITE 701, 7/F SOUTH ISLAND PLACE, NO 8 WONG CHUK HANG RD, WONG CHUK HANG, HONG KONG, and registered under Business Registration Certificate No. 77627126-000-01-25-2.
Ambassador – an individual with whom the Operator has established a marketing partnership, representing the store brand and promoting its products.
Campaign – a promotional action organized by the Operator.
Thresholds – minimum order values specified by the Operator that allow customers to receive a percentage or fixed discount on products covered by the promotion.
Customer – A user, as an individual, placing an order for services or purchasing a product in the Service.
2. Ambassador Discounts
2.1 The Operator offers customers the ability to use discount codes assigned to brand ambassadors ("Ambassadors").
2.2 Ambassador discount codes can be used multiple times by customers, and the discount value is fixed across all markets, regardless of the currency.
2.3 The discount value is determined by mutual agreement between the Operator and the Ambassador and remains in effect until changed.
2.4 Ambassador codes cannot be combined with other discounts or promotions, unless specified otherwise in the particular Marketing Campaign ("Campaign").
3. Percentage Discounts
3.1 The Operator organizes promotional campaigns offering percentage discounts on regular or already discounted product prices, according to the marketing policy.
3.2 The percentage discount for each campaign is determined individually by the Operator and may vary depending on the specifics of the campaign.
3.3 The Operator reserves the right to set the hours during which promotions are valid. After the promotion period ends, products return to their original prices.
3.4 Percentage discounts in promotional campaigns may be applied to discounted products unless stated otherwise in the particular Campaign.
3.5 Percentage discounts do not apply to the purchase of Gift Cards or other products excluded from the promotion, as communicated by the Operator in the Campaign.
4. Threshold-Based Discounts
4.1 The Operator reserves the right to organize discount promotions with a threshold ("Thresholds"), offering discounts based on the minimum order amount.
4.2 Threshold discounts may vary depending on the currency (PLN, EUR, GBP, CZK, SEK) due to dynamic exchange rate changes.
4.3 Threshold values for each currency will be communicated on the store’s website and apply at the time of purchase.
4.4 Threshold-based discounts do not apply to the purchase of Gift Cards or products excluded from the promotion as communicated by the Operator in the Campaign.
5. Complaints and Returns
5.1 All complaints and returns of products purchased with a discount will be handled according to the store’s standard return and complaint policies. 5.2 In the case of a complaint accepted by the Operator, the customer is entitled to a refund of the amount paid for the product, after deducting the applied discount.
6. Final Provisions
6.1 Any doubts regarding the interpretation of these Terms will be resolved by the Operator.
6.2 These Terms are available on the e-commerce store's website and take effect upon publication.
6.3 By participating in the promotion, the customer accepts these Terms.
Terms and Conditions of the Promotional Campaign: Free Gifts with Orders
These Terms and Conditions set forth the detailed terms and rules for the granting and realization of free gifts with orders, implemented within a time-limited promotional campaign, valid until the designated pool of stocks for this purpose is exhausted.
I. Qualifying Criterion for Receiving a Free Gift
Qualification of an order for receiving a free gift is dependent on the number of physical products purchased within a single transaction.
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Exclusions from Calculation: The order entitling the customer to a free gift must include a physical product. Orders consisting exclusively of virtual products (e-books and vouchers) are not covered by the promotion.
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Value Thresholds:
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1 Product: The Customer is not entitled to choose a free gift.
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2 or 3 Products: The Customer is entitled to choose one free gift product.
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4 Products and more: The Customer is entitled to choose two free gifts.
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II. Free Gift Selection Procedure and Availability
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Product Selection: If the order qualifies for a free gift, the Customer may choose from the available pool of gifts in the shopping cart interface.
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Selection Options (for 4+ products): When choosing two free gifts, the Customer may decide to choose:
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Two protein sachets (with individual flavour selection for each sachet).
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One protein sachet (with flavour selection) and one keychain.
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Stock Exhaustion: The possibility to choose a specific sachet flavour or a given free gift is valid until its stock is exhausted. The Organizer shall not be liable for any eventual unavailability of the selected flavour at the moment of order finalization by the Customer. Should the Customer choose a product in a currently unavailable flavour, the Organizer shall dispatch a free product in a different flavour variant or a keychain.
III. Final Provisions
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Free Gifts and Return of Goods: Should the Customer exercise the right to withdraw from the contract (return of goods), resulting in the return of items that entitled them to receive a free gift, the Customer is obliged to return the received free gift together with the goods subject to return.
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Nature of Free Gifts: The granted free gifts are promotional in nature. They are not subject to exchange for a monetary equivalent, nor for other products from the offer.
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Reservation of Changes: The Organizer reserves the right to modify these Terms and Conditions and to terminate the promotional campaign prematurely in the event of objective premises, in particular the exhaustion of the pool of free gifts.